Iron Mountain Implementation Manager in Singapore, Singapore
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Digital Solutions (DS) Implementation Manager is responsible for the end-to-end project management and delivery of digital solutions for new and existing customers. The DS Implementation Manager works directly with customers, business and IT resources to implement business process management solutions and manage the project life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution. The DS Implementation Manager is also responsible for working closely with the sales organisation, field operations, DS Management, and account management to coordinate and execute the implementation and to develop and/or enhance tools and processes for the purpose of standardisation and improved efficiencies.
Responsible for leading the implementation of Digital Solutions (DS) for customers in the APAC region
Project manage all phases of a DS technical project, including working directly with customers for kick-off and discovery sessions
Provide direction to cross-functional technical team members and work with internal stakeholders to meet internal performance requirements
Serve as the primary customer facing contact for assigned project(s) during implementation phase for all customer resources, including business and IT points of contact
Lead a team of assigned technical resources through the DS Implementation process, including customer requirements, solution design, solution development and testing activities
Develop detailed project plans utilising various project management tools for all project phases
Develop and document detailed system design specifications, technical project requirements and system functional design diagrams
Serve as the Quality Assurance lead for the DS system, ensuring the overall solution and system quality
Host and lead meetings with internal and customer executive level stakeholders during the project
Assist with the creation of system enhancements and operating procedures to improve the onboarding of new customers and ongoing customer service support for our customers and field teams
Manage customers through a system change control process, including effort analysis and change implementation
Assist with the training of local field operations to implement and service customers
Manage the upstream and downstream handover with the pre-sales and operation teams respectively.
Manage weekly status reports updates and issue logs, utilising reporting tools to measure and communicate progress, quality and compliance
Identify potential product and services opportunities during the project
Bachelor’s degree in Information Systems or related field would be preferred
PMP or Prince2 certification would be an advantage
5-7 years of proven project management experience in a matrix environment
3-5 years of experience managing implementation of highly technical, enterprise-level BPO, hosted, or similar systems
Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry would be well regarded
Experience with Software Development Life Cycle (SDLC) processes
Excellent internal/external written and verbal communication, interpersonal and analytical skills
Ability to multi-task and prioritise issues in a complex environment
Excellent customer service and organisational skills.
Must be detail oriented and have the ability to work on multiple projects simultaneously
Category: Project/Program Management Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE