Job Information
Iron Mountain Líder de Atendimento in São Paulo, Brazil
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Líder de Atendimento
Estamos buscando um profissional que vai nos apoiar e liderar a equipe em suas tarefas e nas rotinas do departamento, com condições e ferramentas para agilizar os trabalhos, visando a satisfação dos clientes internos e externos a nível Brasil.
Responsabilidade Principais
Liderar a equipe a fim de assegurar o cumprimento das normas e procedimentos da empresa;
Delegar tarefas dentro da rotina do departamento e acompanhar a execução das mesmas, com o objetivo de apoiar a equipe;
Criar melhores condições de trabalho, fornecendo ferramentas apropriadas para agilizar os processos;
Acompanhar todos os processos do departamento e corrigir eventuais desvios, orientando e direcionando a equipe;
Solucionar e resolver problemas do cliente e dos colaboradores, sendo o mediador das situações, com a finalidade de resolver a questão;
Realizar feedbacks e treinamentos periódicos, ou sempre que necessário, com o intuito de desenvolvimento do time;
Gerar dados estatísticos mensais referentes ao atendimento e produtividade do setor, buscando apoiar a supervisão/gerência com os números reais do departamento;
Comunicar-se com as áreas pares e manter a comunicação transparente dentro e fora do departamento.
Competências Requeridas
Superior Completo.
Conhecimento em Excel, Pacote Office, Power Point, Sistema SKP / Webimage / Secure Sync/ Keepers/ Service Cloud e Refi Web.
Conhecer as normas e procedimentos da empresa, de toda a rotina operacional e ter Gestão de Pessoas.
Soft Skills
Liderança, responsabilidade, iniciativa, pró-atividade, organização do trabalho, relacionamento interpessoal, resistência ao trabalho sob pressão, comunicabilidade, paciência, objetividade e cordialidade.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0073347