Delivery Lead (France)

THE OPPORTUNITY

Title: Delivery Lead

Location: France

Job summary

The Delivery Lead for France is accountable for the overall leadership and strategic coordination of Project and Program Managers delivering Digital Solutions and implementation services within the French market. This role ensures high-quality project execution aligned with client objectives and Iron Mountain’s strategic goals.

The Delivery Lead is responsible for driving local customer satisfaction, fostering business growth, managing delivery governance, and acting as a senior escalation point for client engagements. The role also includes leadership responsibilities such as resource management, people development, and collaboration with cross-functional teams including Sales, Pre-Sales, and Operations.

Your role in our mission:

Strategic Client & Business Alignment

• Represent Iron Mountain in the French market, acting as the primary leadership interface for senior client stakeholders.

• Align national delivery efforts with both client-specific objectives and broader EMEA strategy.

• Support business development by partnering with Sales and Pre-Sales teams to shape proposals and drive growth in the region.

• Provide country-specific insights and recommendations to regional leadership for service optimization .

Leadership, Governance & Delivery Excellence

• Lead, mentor, and support a team of Project and Program Managers to ensure consistent, high-quality delivery.

• Oversee the end-to-end execution of large programs and complex projects within France.

• Serve as the escalation point for high-impact issues, resolving delivery challenges quickly and effectively.

• Foster a culture of continuous improvement, accountability, and collaboration .

Financial & Operational Oversight

• Own and manage financial performance for all delivery activities within France, including revenue forecasting, budget tracking, and margin optimization.

• Ensure all projects adhere to contractual and compliance requirements.

• Support regional resource planning and capacity management in collaboration with Delivery Services.

Stakeholder Communication & Country-Level Engagement

• Act as the Single Point of Contact (SPOC) for executive-level stakeholders.

• Deliver strategic-level reporting to regional and global leadership on delivery status, escalations, and business performance.

• Collaborate with local and regional teams to ensure effective communication, knowledge sharing, and best practice alignment.

People Development & Operational Excellence

• Drive performance management, coaching, and career development for direct reports.

• Promote employee engagement and retention through transparent leadership and a people-first mindset.

• Align local practices with regional tools, processes, and governance standards.

Key relationships

(External & internal contacts)

• IT Resource Managers – within Europe

• Country Managing Directors

• DS Operations Leads – local, regional

• Head of Sales & Marketing – local, regional

• Head of DS Pre-Sales Support

Focus:

( Nature of interaction)

• Team management, Budget responsibility, Design, Development, Testing, Production implementation and

• support of DMS IT Solutions across Europe

• Programme/Project Planning, Resource Planning

• Alignment on tools, processes & standards

• Publication of status reports/updates in alignment with regional and global IT standards/processes

Valued skills and experience:

• Proven leadership experience in managing project and program delivery teams across complex client environments.

• Strong understanding of professional services, digital transformation, and information management solutions.

• Demonstrated success in client-facing roles with executive-level stakeholders.

• Financial acumen, including P&L responsibility or budget ownership.

• Bachelor's degree required; Master’s degree or equivalent experience preferred.

• Fluent in French and English; experience in multicultural environments strongly preferred.

Competencies

• Strategic and operational leadership

• Strong interpersonal and stakeholder management skills

• Results-driven mindset with a focus on excellence

• People development and performance management

• Decision-making under pressure

• Proficiency in project and program management methodologies (e.g., Agile, PMP, Prince2)

Special Requirements

● Availability to work across various time zones

● Travel required (minimum 30%)

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0089436