Iron Mountain Jobs

y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Business Support Analyst in United States

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Responsible for providing support to the Territory Manager of Business Support and to monitor and coordinate activity with the Business Support Specialists in executing task completion and following standard operating procedures. Key role in providing first level escalated support to the Shared Services organization and in reporting gaps in process adherence. Position is critical to oversee completion of tasks for all remaining territory administration functions and key support for the centralized teams in Collections, Accounts Payable and Billing.

Responsibilities:

  • Supervise employees and provide guidance, direction and discipline as required

  • Ensure compliance with Federal, State and local laws, as well as, Iron Mountain policies and procedures

  • Create opportunities to continue implementing remedies to transition exceptions to central support teams

  • Process improvement support for the Territory Manager of Business Support

  • Analyze problems, identify alternative solutions and project consequences of proposed actions, and implement recommendations in support of goals

  • Coordinate activities with the Business Support Specialists to ensure that all transactions are completed in a timely manner and that open issues are identified and addressed

  • Effectively communicate the intent of standard processes in order to eliminate misconceptions and reduce resistance to implementation and change

  • Determine and implement classification schemes that will make it easier for you to identify exceptions to the standard and create an action plan to address overtime while continuing to standardize

  • Interface and coordinate with the Shared Services Group, and Territory operations, transportation and account management to improve performance and drive standards. Identify areas of weakness and make recommendations for improvement

  • Review and analyze A/R aging report and A/R cash unapplied report; recommend method for collecting overdue invoices

  • Manage all billing exceptions functions including customer data, invoicing, and responding to customer inquiries by analyzing report data, reviewing communicators and monitoring operating groups with orders on hold

  • Manage collections and A/R processes including cash reapplications and cash receipts by monitoring the types of collection issues and resolving the root cause operating issue that results in the delinquency

  • Assist in conducting reconciliation’s to ensure accurate reporting in various financial systems and regular analysis providing insight on variances and general company financial performance.

  • Develop diversity of technical skills and be abl to shift functions to relieve possible bottlenecks in the administration cycle to ensure month end goals are met

  • Manage orders for Billing Services; quality review SOW/sales packages, work through PO process, create orders, invoice customers, tracking, manage high visibility accounts

  • Review contracts, task orders, purchase order to ensure products and promotions are built correctly in our billing platforms

  • Performs monthly pre-scrub and validation of customer invoices for billing accuracy

  • Interacts with customers, peers and management to resolve customer issues

  • Provides action plan or recommends solution to prevent recurring billing issues

  • Works to reduce overall credit number by identifying and addressing procedural breakdowns, educating the field and support personnel and proactively auditing the customer base

  • Helps collections group with collection of past due balances to assist in reaching the year target DBO

  • Contributes to the documentation of processes and procedures for professional services

  • Provided day-to-day support for ‘best-practices’

Key Skills, Requirements and Competencies:

  • Equivalent to a Bachelor’s degree from an accredited college or university in management, business administration, public administration, or a related field

  • At least 5 years of administrative experience with demonstrated knowledge of process improvement and strong analytical skills

Category: Finance Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0028938

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