Iron Mountain Business Support Analyst in United States
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Responsible for providing support to the Territory Manager of Business Support and to monitor and coordinate activity with the Business Support Specialists in executing task completion and following standard operating procedures. Key role in providing first level escalated support to the Shared Services organization and in reporting gaps in process adherence. Position is critical to oversee completion of tasks for all remaining territory administration functions and key support for the centralized teams in Collections, Accounts Payable and Billing.
Supervise employees and provide guidance, direction and discipline as required
Ensure compliance with Federal, State and local laws, as well as, Iron Mountain policies and procedures
Create opportunities to continue implementing remedies to transition exceptions to central support teams
Process improvement support for the Territory Manager of Business Support
Analyze problems, identify alternative solutions and project consequences of proposed actions, and implement recommendations in support of goals
Coordinate activities with the Business Support Specialists to ensure that all transactions are completed in a timely manner and that open issues are identified and addressed
Effectively communicate the intent of standard processes in order to eliminate misconceptions and reduce resistance to implementation and change
Determine and implement classification schemes that will make it easier for you to identify exceptions to the standard and create an action plan to address overtime while continuing to standardize
Interface and coordinate with the Shared Services Group, and Territory operations, transportation and account management to improve performance and drive standards. Identify areas of weakness and make recommendations for improvement
Review and analyze A/R aging report and A/R cash unapplied report; recommend method for collecting overdue invoices
Manage all billing exceptions functions including customer data, invoicing, and responding to customer inquiries by analyzing report data, reviewing communicators and monitoring operating groups with orders on hold
Manage collections and A/R processes including cash reapplications and cash receipts by monitoring the types of collection issues and resolving the root cause operating issue that results in the delinquency
Assist in conducting reconciliation’s to ensure accurate reporting in various financial systems and regular analysis providing insight on variances and general company financial performance.
Develop diversity of technical skills and be abl to shift functions to relieve possible bottlenecks in the administration cycle to ensure month end goals are met
Manage orders for Billing Services; quality review SOW/sales packages, work through PO process, create orders, invoice customers, tracking, manage high visibility accounts
Review contracts, task orders, purchase order to ensure products and promotions are built correctly in our billing platforms
Performs monthly pre-scrub and validation of customer invoices for billing accuracy
Interacts with customers, peers and management to resolve customer issues
Provides action plan or recommends solution to prevent recurring billing issues
Works to reduce overall credit number by identifying and addressing procedural breakdowns, educating the field and support personnel and proactively auditing the customer base
Helps collections group with collection of past due balances to assist in reaching the year target DBO
Contributes to the documentation of processes and procedures for professional services
Provided day-to-day support for ‘best-practices’
Key Skills, Requirements and Competencies:
Equivalent to a Bachelor’s degree from an accredited college or university in management, business administration, public administration, or a related field
At least 5 years of administrative experience with demonstrated knowledge of process improvement and strong analytical skills
Category: Finance Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE